Comments on: I’ve cancelled my Orange mobile contract http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/ Bloggy bits I want online that don't fit on B3ta.com Sun, 06 Jul 2008 19:06:01 +0000 http://wordpress.org/?v=2.0.2 by: james smith http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-40610 Tue, 01 Jul 2008 20:17:54 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-40610 can anyone advise my fiance left orange five years ago and has just got a bill for £250 ish, on phoning orange they said they had no record and had passed it to a third party the third paty say orange passed it to them 4 months after orange state they do. Then orange have not returned any mails asking for proof of contactr over the last five years to say she owed money and the actual statements they have sent WHich of course haver been non existent. We have refused to pay until they can provide these bills and an explanation as to why no one has been in touch for all this time. After all we could be sending money to anyone and face it if they have no records for her held how do they know she owes money......Anyone please advise can anyone advise my fiance left orange five years ago and has just got a bill for £250 ish, on phoning orange they said they had no record and had passed it to a third party the third paty say orange passed it to them 4 months after orange state they do. Then orange have not returned any mails asking for proof of contactr over the last five years to say she owed money and the actual statements they have sent WHich of course haver been non existent. We have refused to pay until they can provide these bills and an explanation as to why no one has been in touch for all this time. After all we could be sending money to anyone and face it if they have no records for her held how do they know she owes money……Anyone please advise

]]> by: marty http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-38487 Thu, 22 May 2008 12:08:29 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-38487 was told my contract with ORANGE would end on the 10th of may and that the bill i received last month would be my last, but i received another bill this morning. i asked why this was considering the contract should have terminated on the 10th and i've been using an o2 phone since then and their answer was that because i didn't check to see if they had cancelled my contract and been in touch that i'm liable to pay the bill....all because they can't keep their records up to date or do their job properly. I had previously called twice to make sure it was definitley ending on the 10th of may and both times was assured that yes it was.......Wankers!!! was told my contract with ORANGE would end on the 10th of may and that the bill i received last month would be my last, but i received
another bill this morning. i asked why this was considering the contract should have terminated on the 10th and i’ve been using an o2 phone since then and their answer was that because i didn’t check to see if they had cancelled my contract and been in touch that i’m liable to pay the bill….all because they can’t keep their records up to date or do their job properly. I had previously called twice to make sure it was definitley ending on the 10th of may and both times was assured that yes it was…….Wankers!!!

]]> by: Kim http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-37246 Thu, 08 May 2008 19:01:30 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-37246 Been on Orange contracts for years but just recently they don't seem to care. I predict this 'couldn't care less about the customer' will be their downfall. I had to wait for ages on the end of '150' after pressing all the obligatory gateway numbers - listening to the usual paltry excuses - either they have skeleton staff or so many complaints they are snowed under? I've had a catalogue of disasters - and I am changing to another provider on Saturday as I have had enough of their disregard for the customer - I know of other friends with similar stories but are 'too busy' to complain' but simply changing to other networks. I'm not sure what moaning on this Blog will do - but I feel sick after realising what they have done to me today - it constitutes in my eyes serious fraud so I shall be preparing my letter to Ofcom and waging a war!" I think they are laughing at us. 1. The mobile phone I originally had direct from Orange yonks ago broke a while back now - and they told me I had to have their £5 insurance scheme before they would replace it - which I did and have been duly paying per month for several years now. When I received a call from a company who said they were acting on behalf of Orange and they appeared to know I was due to have my contract up for renewal I took their package - 500 texts and 200 free minutes. 2. When their phone broke after a week I called Orange and learned that I wasn't covered on their insurance (I never received any paperwork around the insurance) as I had apparently bought the phone 'third party' - maybe I'm thick as when they mentioned 'on behalf of Orange' - I assumed they were 'Orange' - but no - you have to physically walk into an Orange shop to buy your phone or the insurance does not cover you - I find out later that I could have had the insurance altered to cover the third party purchase? The 'unhelpful' girl on the end of the 150 didn't tell me that. It's still an orange tariff - so what's the difference? I had to pay to send it back and wait for a new phone - I was actively nursing then and needed my phone - but no one cared.! That was bad enough but I stuck with Orange because they had been so reliable in the past. 2. My tarriff included 575 free texts - and 200 free talk minutes - and 30 photos - somewhere along the line this was reduced to 500 free texts, same talk time and no photos - turns out it was a promotional offer! 3. I was in New Zealand in January this year - and twice phoned them up before I went to check - I don't suppose they keep a log of calls like banks do - they reassured me that the free 500 texts would still count in New Zealand - liars! I got back to an extortionate bill - and so I've taken a couple of months to realise that in January, with no warning they swapped me to a new tariff - only 75 free texts - so I have been continuing to use around 500 a month and have just realised why my bill is so high - I feel sick that I didn't check beforehand as I am usually so careful - so goodness help the kids who aren't as 'anal' as me when it comes to these things. Naturally the guy on the end of the line was completely disinterested and said the 500 texts was a 'goodwill gesture' - well I hope they are prepared for my goodwill gesture to Ofcom when I send a copy of the amateurly printed contract I have from my third party phone provider which states that I should still be reciving my 500 free texts, 200 minutes and 30 photos!! Is there anybody out there who takes on these nasty big companies who are nothing more than thieves? Been on Orange contracts for years but just recently they don’t seem to care. I predict this ‘couldn’t care less about the customer’ will be their downfall. I had to wait for ages on the end of ‘150′ after pressing all the obligatory gateway numbers - listening to the usual paltry excuses - either they have skeleton staff or so many complaints they are snowed under? I’ve had a catalogue of disasters - and I am changing to another provider on Saturday as I have had enough of their disregard for the customer - I know of other friends with similar stories but are ‘too busy’ to complain’ but simply changing to other networks.
I’m not sure what moaning on this Blog will do - but I feel sick after realising what they have done to me today - it constitutes in my eyes serious fraud so I shall be preparing my letter to Ofcom and waging a war!” I think they are laughing at us.
1. The mobile phone I originally had direct from Orange yonks ago broke a while back now - and they told me I had to have their £5 insurance scheme before they would replace it - which I did and have been duly paying per month for several years now. When I received a call from a company who said they were acting on behalf of Orange and they appeared to know I was due to have my contract up for renewal I took their package - 500 texts and 200 free minutes.
2. When their phone broke after a week I called Orange and learned that I wasn’t covered on their insurance (I never received any paperwork around the insurance) as I had apparently bought the phone ‘third party’ - maybe I’m thick as when they mentioned ‘on behalf of Orange’ - I assumed they were ‘Orange’ - but no - you have to physically walk into an Orange shop to buy your phone or the insurance does not cover you - I find out later that I could have had the insurance altered to cover the third party purchase? The ‘unhelpful’ girl on the end of the 150 didn’t tell me that. It’s still an orange tariff - so what’s the difference? I had to pay to send it back and wait for a new phone - I was actively nursing then and needed my phone - but no one cared.! That was bad enough but I stuck with Orange because they had been so reliable in the past.
2. My tarriff included 575 free texts - and 200 free talk minutes - and 30 photos - somewhere along the line this was reduced to 500 free texts, same talk time and no photos - turns out it was a promotional offer!
3. I was in New Zealand in January this year - and twice phoned them up before I went to check - I don’t suppose they keep a log of calls like banks do - they reassured me that the free 500 texts would still count in New Zealand - liars! I got back to an extortionate bill - and so I’ve taken a couple of months to realise that in January, with no warning they swapped me to a new tariff - only 75 free texts - so I have been continuing to use around 500 a month and have just realised why my bill is so high - I feel sick that I didn’t check beforehand as I am usually so careful - so goodness help the kids who aren’t as ‘anal’ as me when it comes to these things.
Naturally the guy on the end of the line was completely disinterested and said the 500 texts was a ‘goodwill gesture’ - well I hope they are prepared for my goodwill gesture to Ofcom when I send a copy of the amateurly printed contract I have from my third party phone provider which states that I should still be reciving my 500 free texts, 200 minutes and 30 photos!!
Is there anybody out there who takes on these nasty big companies who are nothing more than thieves?

]]> by: Eileen Thompson http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-34320 Thu, 03 Apr 2008 17:34:58 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-34320 Yes I have an 18mnth contract, 'dolphin', thru Robbers4u. It is crap = told by shop would get more for my money than I did with 3. Meant to be £35 a month, is regularly nearer £60 and I honestly can't see why as I don't use my phone more than the 3 one. Sent a few picture messages, rang a few 0845 no's briefly. That does not explain jump of £25. I'm really not happy with it and want out, staff on phone don't seem to know their arses from their elbows half the time, never got my promised callback from yesterday morning to see 'what they could do for me' and can NEVER get onto my online account because the Orange site is obviously beserker! Just saw that 3 is offering the same as what I am meant to be getting but for £10 a month less. Does anyone know what kind of money you have to pay just to get out and be rid of them??? Yes I have an 18mnth contract, ‘dolphin’, thru Robbers4u. It is crap = told by shop would get more for my money than I did with 3. Meant to be £35 a month, is regularly nearer £60 and I honestly can’t see why as I don’t use my phone more than the 3 one. Sent a few picture messages, rang a few 0845 no’s briefly. That does not explain jump of £25. I’m really not happy with it and want out, staff on phone don’t seem to know their arses from their elbows half the time, never got my promised callback from yesterday morning to see ‘what they could do for me’ and can NEVER get onto my online account because the Orange site is obviously beserker! Just saw that 3 is offering the same as what I am meant to be getting but for £10 a month less.
Does anyone know what kind of money you have to pay just to get out and be rid of them???

]]> by: Tracy http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-33787 Mon, 24 Mar 2008 19:49:30 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-33787 Hi Ive got a 18 month contract with 02 and what a pack of bastards, i informed them i was gonna be made redundant at xmas and could i get a lower tarrif they said no {it was £30 a month} i couldnt do it til march of this year, so for £20 i get a miserable shity 75 mins and 250 texts what good is that i rang 3 time today to try and cancel my contract {due to finish in nov of this year} they said id have to pay the rest of the tarrif for the remainign months told them i couldnt that im a single mam with 2 young kids on benefits that i couldnt afford the phone no more but they were very unhelpful, i know i signed the contract but didnt know i was gonna be made redundant is there any way i can get out of it as im really sick and im really stressed all i got was you have to pay even if you cant afford it, what am i to do, i could cancel my direct debit would that get me in trouble anyone got any ideas thanks Hi Ive got a 18 month contract with 02 and what a pack of bastards,
i informed them i was gonna be made redundant at xmas and could i get a lower tarrif they said no {it was £30 a month} i couldnt do it til march of this year, so for £20 i get a miserable shity 75 mins and 250 texts what good is that i rang 3 time today to try and cancel my contract {due to finish in nov of this year} they said id have to pay the rest of the tarrif for the remainign months told them i couldnt that im a single mam with 2 young kids on benefits that i couldnt afford the phone no more but they were very unhelpful,
i know i signed the contract but didnt know i was gonna be made redundant
is there any way i can get out of it as im really sick and im really stressed all i got was you have to pay even if you cant afford it, what am i to do,
i could cancel my direct debit would that get me in trouble
anyone got any ideas
thanks

]]> by: Hayley http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-33644 Fri, 21 Mar 2008 20:04:18 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-33644 I'm nearly into 12 months of my 18 month contract and tried cancelling it today but they thought of every excuse up under the sun all because i want a new phone as the one i got now never gets a signal, and the best they were offering was that they can change my dolphin £35 a month to £30 (which doesn't make any difference). I personally think their a pile of crap and wouldnt advise them to anyone. Slightly annoyed as t-mobile are doing a better contract with the phone i want but wont do anything about moving me over! I’m nearly into 12 months of my 18 month contract and tried cancelling it today but they thought of every excuse up under the sun all because i want a new phone as the one i got now never gets a signal, and the best they were offering was that they can change my dolphin £35 a month to £30 (which doesn’t make any difference). I personally think their a pile of crap and wouldnt advise them to anyone. Slightly annoyed as t-mobile are doing a better contract with the phone i want but wont do anything about moving me over!

]]> by: catrina http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-33523 Wed, 19 Mar 2008 15:01:56 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-33523 signed up to a 24 month contract last month with doliphin on orange, was told i have excellent coverage in my area, and my bill wil be no more than £35.00 per month, Quess what got my first bill for £168.36!! i refuse to pay this sort of money as it is a scandel my land line dosent cost that quaterly!! can they do anything to me if i refuse to pay the bill??? please let me know asap thank you signed up to a 24 month contract last month with doliphin on orange, was told i have excellent coverage in my area, and my bill wil be no more than £35.00 per month, Quess what got my first bill for £168.36!! i refuse to pay this sort of money as it is a scandel my land line dosent cost that quaterly!! can they do anything to me if i refuse to pay the bill???

please let me know asap

thank you

]]> by: JBC http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-33370 Sat, 15 Mar 2008 18:57:55 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-33370 Hi I have been with Orange since October 1994 - Rob you must have misplaced a digit because Orange didnt start trading till April 96. I have had no problem with them ever, I get an upgrade for any phone I want every year and they have included my in their loyalty programee (match any other network, payback each month, no charge for any phone) and they are the best network in my book. I have used Vodafone (OK) and use 3 Mobile for work but no one so far beats Orange! PS I dont work for them either!!! Hi I have been with Orange since October 1994 - Rob you must have misplaced a digit because Orange didnt start trading till April 96.

I have had no problem with them ever, I get an upgrade for any phone I want every year and they have included my in their loyalty programee (match any other network, payback each month, no charge for any phone) and they are the best network in my book. I have used Vodafone (OK) and use 3 Mobile for work but no one so far beats Orange! PS I dont work for them either!!!

]]> by: eugene http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-31935 Thu, 14 Feb 2008 15:51:17 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-31935 I was conned into Orange and then given an 18 month contract, I've now pointed out to them that they didn't get a signature from me to agree to this contract so as such they cannot legally dispute my wishing to get out of the contract for nothing in court as it would cost them more. The one thing though is to make sure that you take them to court not the opposite, because they don't take you to court - they sell your debt on many months after you think they aren't getting in touch and then the debt collection agency then would go to civil court and add its costs to the debt. suddenly you get baliffs at your door and a larger debt, with no civil rights what so ever - your best bet is to fight them oh yeah and charge them for the letters you sending them also - it works that way and if they don't want to pay the charge you given them - sell the debt on to a collection company and let them fight them - it does work - I know cos I got the advice and did it to a totally different company. fight them using the same rules they did. I was conned into Orange and then given an 18 month contract, I’ve now pointed out to them that they didn’t get a signature from me to agree to this contract so as such they cannot legally dispute my wishing to get out of the contract for nothing in court as it would cost them more. The one thing though is to make sure that you take them to court not the opposite, because they don’t take you to court - they sell your debt on many months after you think they aren’t getting in touch and then the debt collection agency then would go to civil court and add its costs to the debt. suddenly you get baliffs at your door and a larger debt, with no civil rights what so ever - your best bet is to fight them oh yeah and charge them for the letters you sending them also - it works that way and if they don’t want to pay the charge you given them - sell the debt on to a collection company and let them fight them - it does work - I know cos I got the advice and did it to a totally different company. fight them using the same rules they did.

]]> by: Pam Marshall http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-29409 Wed, 19 Dec 2007 12:15:35 +0000 http://www.robmanuel.com/2006/12/04/ive-cancelled-my-orange-mobile-contract/#comment-29409 Hi, well you are all right, orange SUCKS!!, i have only been with them a couple of months and i am dying to get rid. its all the hidden extras i was not told about. i.e 1p for delivery reports, 25p for mms. and the signal is crap. please can anyone tell me how to get out of it, and preferably without paying silly money. oh and yes when you finally get through to customer services to discuss cancelling they are no help at all and have given me 3 different settlement figures... nightmare. it is a con so buyers beware. Hi,
well you are all right, orange SUCKS!!, i have only been with them a couple of months and i am dying to get rid. its all the hidden extras i was not told about. i.e 1p for delivery reports, 25p for mms. and the signal is crap. please can anyone tell me how to get out of it, and preferably without paying silly money. oh and yes when you finally get through to customer services to discuss cancelling they are no help at all and have given me 3 different settlement figures… nightmare. it is a con so buyers beware.

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