I’m taking some small delight in using my blog to give Orange a small bit of bad PR.
Basically, they’ve really cheesed me off by refusing to change my contract. “You’re incompatible” they say.
All I wanted to do was change the contract from a £50 one to a £30 one, as the amount of call minutes this represents is closer to my actual phone usage.
But no, phoning them up to change it, I’m told that I’m “incompatible”. I ask what this means, and they can’t tell me. I’m not satisfied and ask to speak to a manager, and I’m promised a call back.
Two weeks later and no return call, so I’ve cancelled. Sod them. They can’t be bothered to give me any form of service for £600 per year? Then I won’t give them what they want, i.e. my cash.
Right. So what next? I’m left without a phone? Not for long I hope…
Well, first off, I happen to know about a website called Quidco. It’s a rather interesting thing, basically it gives you the cash back from affiliate schemes. (Websites pay other websites to promo their deals, Quidco give it back to the consumer.)
Certain mobile phone companies (not naming them here) cash back very heavily, up to £100 for yearly contracts.
(Ever been to a middle-man phone hawking site that’s offering you an iPod if you can referrer three costumers? This is how they afford it, you’ll be earning them up to £300.)
So, that’s £100 in my pocket, plus the contract I’ve picked is half-price for 18 months, meaning I’m only paying £17 for approximately the amount of minutes I wanted to pay Orange for.
So yah-boo-sucks to Orange. And listen to your customers when they say they want to change plan!
UPDATE: I’m now sorted out with a lovely new Sony Cybershot phone. It only took me about two hours of reading to work out how to “de-brand” it. I.e. Stopping every damn button from pimping ringtones…
i have never cancelled an orange contract but i have ripped the fuckers off mainly as when i rang up to ask a question some slumdog millionaire answered the phone and told me to speak more clearly then they sent round some collection agency guy that i had to goto the trouble of headbutting
Orange sucks, rubbish network company, shitty customer service and weak signals. doesnt give you peace of mind and even not letting your change your mobile phone. they say one thing but acually they do everything the other way round. fuck them
I hate Orange! We had an old mobile phone stolen and did not know it until we got a bill through the door for £1500.00 to Pakistan and asia. These calls were run up over 3 days until eventually Orange Fraud Dept woke up and cut off the phone.
Orange would not be shifted and said we had to pay even though it was obvious it was not us that made the calls. This was 6 years ago. They have sold our debt on to some ASS HOLES called Arrow Global. And we have just been served with a Statutory Demand to bankrupt us. They are a disgusting company and i wouldn’t piss on them if they were on fire.
I hate Orange too. They changed my pay as you go account charges without notice from 25p per min for the first 3min & 5p thereafter to 35p flat rate. I only noticed when £25 lasted no time at all. As all companies they are your best friend while they are climbing to the top & then turn into absolute shits. Iv’e now changed to ASDA Mobile that charge only 8p per minute. Orange robbing bastards can stick their phones up their arses. Top wankers!!!!
I’m in an 18 month contract and recently moved house. I can’t use my mobile or mobile broadband from from here due to v. poor/no signal. Twice tried to pay my bill but got cut off mid way thru call to orange. Four times cut off whilst speaking to tech support (again due to poor signal). They say I have no choice and this is not a reason they would accept for me cancelling my contract early! I CAN NOT USE THEIR SERVICE MUST BUT MUST CONTINUE TO PAY FOR IT !? What the ****???
I’m happy to add my twopennoth to some bad PR for Orange.
I cancelled my contract with them a couple of years ago because of ‘couldn’t give a shit’ service.
i just cancelled my contract after ten years, and have had mostly problems with them last few years , too many to mention , but today was last straw when phoned them and he hung up , then heard them laughing in background telling other guy to hang up too , orange are shit , they dont have customers services , i cant find this on the phone or on there shitty net work ,
they need too be put on watch dog , shown up for the shit company of frauds they are..
a pissed off ex customer
FUCKEN WORLD BEST REPER ORANGE MOBILE CONTRACT.RUBBUSH CONTRACT.
They screw kids who are attracted by their “unlimited texts” deal. Teenage kids send much more than 3000 text per month and then pay extortionately for those over 3000.
How can they call it unlimited? if it is limited to 3000 then they should say so not call it “unlimited”.
They also made it very difficult to stop the contract and continued to charge for excess texts two months after shutting it down.
Ovoid Orange
Guys, if you have a problem with Orange like I did. I would advise you to follow their complaints procedure. First of all as painful as it can be you have to talk to one of their reps, if you’re not happy with what they tell you, ask if not demand to speak to their “Team Manager”. If you get no joy from their “Team Manager”, you can request to speak with an “Operations Mangaer” who if you’re not happy with what he tells you will tell you your options.
Here’s where it get’s interesting, they can refer you to their “Arbitrator”, a bit like the unions when they’re in dispute with their employer. The “Arbitrator” Orange use is CISAS, which is very well recognised by Ofcom & Trading Standards.
If CISAS rule in your favour, Orange have to do what they tell them.
Been there, seen it, done it, I won ! Ha Ha Ha !
The cheeky twats charged me for internet i didnt even use.I told them about it and they charged me for a futher 3 months robbing cunts.
I am 6 months into an 18 mth orange contract.
To start with i notified orange of my signal problems within my 30 day cancellation period but they refused to cancel on that basis. I then had to have my faulty phone replaced 4 times because orange refused to allow me a different phone, eventually they decided they would offer me an alternative but i had no choice in which phone they would send me. i hate my new phone and am now stuck paying a company i cant stand and paying to use a phone i dont even want and would never of chosen myself!
im jus tryin to cancel my contract at the mo n ive rang 3 or 4 times n all i get is an “i cant be arsed attitude” im so sick of it they wont put my call plan down to a lower price as i am not usin anywer near my inclusive allowance but ther havin none of it…now thinkin of jus cancellin direct debit but dnt wanna get into debt or owt thru it :( any ideas
Oh thank you all for your voices of trueth, I have just had it for the last time with Orange and like so many of you say the list of crap lies, bad service and out right rudeness is just unacceptable.
I have just been reduced to tears by an Indian customer services operative, the are highly discrimative towards people with disabilities and even though promised when contacts are made for reasonable adjustment to accomadate these diffculties, they conviently have no record of this or ‘it’s not our policy to do that’. I hung up after saying that if I had been racist to him down the phone then they could have me in court, but because the are discrimating there service to me because of my declaired disability, I have to just put up with it until the contracts run out.
But apartly it is all due to get better ‘where I live soon’, of course it is I thought, the contract will end and I shall leave Orange and their torent of crap behind me. I refused to be bullied by a service provider that I have to pay for. Orange you are shamed
DO NOT TRUST ORANGE FOR A SINGLE THING, NOTHING THEY SAY THEY WILL EVER COME THROUGH ON, perhaps they should be the nexted government!
Its a shame you guys cannot be more eloquent in your comments regarding companys. I dare say Orange and other companys are happy to lose customers who don’t take the time to read terms and conditions of contracts they enter into.
Having been an Orange customer for some years I have found orange customer services to be helpful and accomodating, so maybe your attemps to deal with customer services may have been thwarted by bad manners and ignorance.
Kathy K – delighted to hear you have had only positive experiences with Orange.
I have unfortunately had a very disappointing experience with Orange today and I was certainly not bad mannered, neither am I ignorant. It would appear that Orange have no interest in trying to work with loyal customers to resolve problems or reach mutually beneficial solutions. I have no desire to leave Orange or change my mobile phone number however their appalling attitude and extortionate charges fro making an amendment to my contract will leave me with no option.
Given your comments and attitude I can only assume that perhaps you work for Orange or perhaps train their appalling customer service staff.
Does any one know how i can cancel my orange contract? I see the person who wrote this Blog has done exactly that, BUT HOW?
Thanks in advance!
Got upgraded to blackberry curve, then paid extra £5 a month for mobile internet. Havent been able to use phone in the house or get internet anywhere. Rang them now for 3 days, explaining every time to someone different, only to be told to pull the battery out!!! After pulling the battery and listening to their bullshit of “we will call you back before 10pm” each time, i am at the end of my tether. Orange services are rude people who just fob you off in all areas. Told them i wanted to cancel contract as they are not supplying an adequate service, all i get is flanel !!! Please avoid Orange.
I have a 24 month contract with these \@$5^%. Im only 6 months into it & my bills are like {100 a time & paying for extras that i did’nt use? im in debt with em now, & on benefits due to disability. I asked for them for us to come to an agreement to pay the outstanding bill & they said that i would’nt be able to use my phone until the debt has been cleared, but i’ll still have to pay the monthly bill?? Dont like their customer services i’ve had them laugh down the phone at me also. GGRR.
Go Rachael! I agree with you entirely. Orange are hopeless, useless, rude and arrogant fraudsters. I too have had enough of their poor lack of service not to mention crap customer service. I have recently instructed solicitors as I shall be cancelling my contract. I need Orange just about as much as I need a hole in the head. With any luck maybe they’ll go bankrupt.
i have bin sent a replacement of a phone by orange and whick i have to say i hate and cant use it they wont let me change it please help i need a different phone!!!!!!!!!!!
hi, i have had 3 replacement hand sets..blackberry 9000, 1 new sim card and the phone has the same faults. i have asked to canel the contact replca the phone and start a new contract but they wont nor will they replace the phone with a different one. i have the insurance but hay its shit.
how can i get out of the contract? it finishes in feb 11. what happens if i just stop paying? if i want to get out of the contract they wnat £350.
help can i get out of it free due to they cant give me a working phone or breach of contract?
orange have no customer care at all although the phone is in my name as with many mothers it is actualy my daughters, she put the wrong code in and now after many calls to a robots voice oh and two to what i think should have been human. i have a new sim card yippie! i thought. [how stupid of me]
well after i did all i was told to, the phone still needs a lock number so i still have no phone and a daughter that is going on and on and on. again i call the robots i again wait for ever. i again talk to what is ment to be human only to discover he dont know what to do and cant help me. well what do i do i’m stuck in this contract for another 18 months that i pay for but cannot use and orange will not help me i will never ever go orange again they should have called themselves RED because that is what they make me see
well they are the most unhelpful bunch on knobs in the world i say to them that i can not get a signal at home and they say well you use your minutes well the knob bandits “i use my phone at work where i do get a siganal it is a mobile” to be greeted with “we can not guarantee to get a signal in the home” no shit i dont i have bangged my head so much i may take them to court for self abuse due to the £4.99 minimum wage responses i get from them when i ring what more can i do !!!!!!!!!!
some people on here obviously work for orange or a mobile subsidary of orange in that case f off and go on a site where you are apprieciated like http://www.ithink i am god and like to rip off honest people.com
Keep spreading the word!
With any luck enough people will get the idea and anyone with more than two brain cells in their head will not touch this network with a barge-pole. Loss of business for Orange, they go bust, no more rubbish Orange network and problem solved.
In theory this should work but unfortunately companies like this continue to get away with making money by producing crap and offering crap service. When will people learn and start using consumer pressure to force companies to provide quality goods and services?
I hate orange so much. My signal is so piss poor I can’t even call customer support!
I too hate orange. I just got myself an 18 month-contract from the shop. I checked the coverage at my area, they said it was excellent, I don’t really call out much but nearly everytime I used the call was dropped. I’m paying £35 a month for the device and service that is not up to par. I tried to return the phone and cancel my contract as I told by customer service it was possible, when I went to the shop within my 14 days cooling period I thought I had. I was badly treated by the shop assistance. I phoned orange back for help and i got transferred 13 times got cut of 3 times in the period of an hour. Different advisors told me different things. I am sick and tired of this and I am stuck with them for 18 months! I wrote to executive office regarding my recent issue. I doubt they will reply this time because it is about me cancelling my contract. I should not have moved from o2.
Reading all This , I Know ive made a mistake , had a phone contract with them been on it for about 12months now ,is there anything at all i can do ? , just got a paymnet bill come threw and they are telling me ive got to pay £112… Ive checked what ive used on my phone and internet and its nothing so my bill should only be £75 not £112 , what should i do ? , plus after 1 day is there a way of canceling the contract because of information not givin to the customer? (i.e- I Wasn’t stated that my allowance for the internet would be 6 hours or less a month)
how do you cancel with them??????
because i hate it!
libby
orange 24 month laptop contract. it broke down 10 months into the contract.orange guarantee stated it was a 12 month guarantee, orange didnt want to know,i was told 3 times at the local orange shop that i had to return it to the supplier myself. i contacted the manufacturer who arranged for my laptop to be collected from my house,2 weeks later i received a letter from them they wanted £ 150 to repair the laptop or £145 to return it to me not repaired and that it was out of its guarantee period.i contacted orange who didnt reply to my letter. i paid the £145 to get my laptop repaired . on its return i couldnt use it because it wasnt set up. i yet again had to pay a local computer shop to re-set it so i could use it. to my dismay orange were working on there system my computer went down, and yet again i contacted orange,yes once again i got the same mumbo-jumbo. that was 3 months ago its lieing in its box. wont work at all ive stupidly kept up the £30 monthly payments, ive got another 6 months to pay, i beleive orange have broken the contract. im now on the sick last 6 months my employer has put me on half pay. i know ill soon loose my job. what can i do.