I’m taking some small delight in using my blog to give Orange a small bit of bad PR.
Basically, they’ve really cheesed me off by refusing to change my contract. “You’re incompatible” they say.
All I wanted to do was change the contract from a £50 one to a £30 one, as the amount of call minutes this represents is closer to my actual phone usage.
But no, phoning them up to change it, I’m told that I’m “incompatible”. I ask what this means, and they can’t tell me. I’m not satisfied and ask to speak to a manager, and I’m promised a call back.
Two weeks later and no return call, so I’ve cancelled. Sod them. They can’t be bothered to give me any form of service for £600 per year? Then I won’t give them what they want, i.e. my cash.
Right. So what next? I’m left without a phone? Not for long I hope…
Well, first off, I happen to know about a website called Quidco. It’s a rather interesting thing, basically it gives you the cash back from affiliate schemes. (Websites pay other websites to promo their deals, Quidco give it back to the consumer.)
Certain mobile phone companies (not naming them here) cash back very heavily, up to £100 for yearly contracts.
(Ever been to a middle-man phone hawking site that’s offering you an iPod if you can referrer three costumers? This is how they afford it, you’ll be earning them up to £300.)
So, that’s £100 in my pocket, plus the contract I’ve picked is half-price for 18 months, meaning I’m only paying £17 for approximately the amount of minutes I wanted to pay Orange for.
So yah-boo-sucks to Orange. And listen to your customers when they say they want to change plan!
UPDATE: I’m now sorted out with a lovely new Sony Cybershot phone. It only took me about two hours of reading to work out how to “de-brand” it. I.e. Stopping every damn button from pimping ringtones…
i have never cancelled an orange contract but i have ripped the fuckers off mainly as when i rang up to ask a question some slumdog millionaire answered the phone and told me to speak more clearly then they sent round some collection agency guy that i had to goto the trouble of headbutting
Orange sucks, rubbish network company, shitty customer service and weak signals. doesnt give you peace of mind and even not letting your change your mobile phone. they say one thing but acually they do everything the other way round. fuck them
I hate Orange! We had an old mobile phone stolen and did not know it until we got a bill through the door for £1500.00 to Pakistan and asia. These calls were run up over 3 days until eventually Orange Fraud Dept woke up and cut off the phone.
Orange would not be shifted and said we had to pay even though it was obvious it was not us that made the calls. This was 6 years ago. They have sold our debt on to some ASS HOLES called Arrow Global. And we have just been served with a Statutory Demand to bankrupt us. They are a disgusting company and i wouldn’t piss on them if they were on fire.
I hate Orange too. They changed my pay as you go account charges without notice from 25p per min for the first 3min & 5p thereafter to 35p flat rate. I only noticed when £25 lasted no time at all. As all companies they are your best friend while they are climbing to the top & then turn into absolute shits. Iv’e now changed to ASDA Mobile that charge only 8p per minute. Orange robbing bastards can stick their phones up their arses. Top wankers!!!!
I’m in an 18 month contract and recently moved house. I can’t use my mobile or mobile broadband from from here due to v. poor/no signal. Twice tried to pay my bill but got cut off mid way thru call to orange. Four times cut off whilst speaking to tech support (again due to poor signal). They say I have no choice and this is not a reason they would accept for me cancelling my contract early! I CAN NOT USE THEIR SERVICE MUST BUT MUST CONTINUE TO PAY FOR IT !? What the ****???
I’m happy to add my twopennoth to some bad PR for Orange.
I cancelled my contract with them a couple of years ago because of ‘couldn’t give a shit’ service.
i just cancelled my contract after ten years, and have had mostly problems with them last few years , too many to mention , but today was last straw when phoned them and he hung up , then heard them laughing in background telling other guy to hang up too , orange are shit , they dont have customers services , i cant find this on the phone or on there shitty net work ,
they need too be put on watch dog , shown up for the shit company of frauds they are..
a pissed off ex customer
FUCKEN WORLD BEST REPER ORANGE MOBILE CONTRACT.RUBBUSH CONTRACT.
They screw kids who are attracted by their “unlimited texts” deal. Teenage kids send much more than 3000 text per month and then pay extortionately for those over 3000.
How can they call it unlimited? if it is limited to 3000 then they should say so not call it “unlimited”.
They also made it very difficult to stop the contract and continued to charge for excess texts two months after shutting it down.
Ovoid Orange